By using 399bet22, Terms & Conditions

1General Terms & Conditions

These Terms & Conditions apply to all services, products, and activities on the 399bet22 online gaming platform. They come into effect automatically whenever you use the 399bet22 website or app.

These terms have been prepared in accordance with applicable laws of Bangladesh and international gaming regulations. 399bet22 reserves the right to modify, amend, or update these terms at any time. You will be notified of any changes via your registered email or through a platform notification.

If any part of these Terms & Conditions is unclear or you need clarification on anything, please reach out to our customer support team — we're always ready to help in Bangla.

2Account Registration & Personal Information

To open an account with 399bet22, you must provide accurate and complete information. 399bet22 reserves the right to close any account created using false or incorrect information.

Registration Requirements:

• You must provide your real name, correct date of birth, and valid contact information.
• Each individual is only one account can hold — if multiple family members share the same device or address, please contact us.
• Keep your account password and login credentials strictly confidential — they must not be shared with any third party.
• 399bet22 is not responsible for any unauthorized access to your account by a third party.
• Notify 399bet22 immediately if any of your personal information changes.

3Age Verification & KYC Process

399bet22 is a responsible gaming platform. We strictly ensure that only Players aged 18 and above can play on our platform.

At registration or at any point thereafter, 399bet22 may request the following KYC (Know Your Customer) documents to verify your age and identity:

• Scanned copy of National ID (NID) or passport
• Recent photo (selfie with ID)
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership

Large withdrawals may be held if KYC verification is incomplete. The process typically takes 24–72 hours. All verified documents are stored with full security.

4Deposit & Withdrawal Policy

Deposits and withdrawals on 399bet22 are simple, fast, and secure. We support the most popular payment methods in Bangladesh.

Deposit Terms:

• Deposits are usually credited instantly or within a few minutes.
• Only payment methods registered in your own name are accepted — third-party payments are not permitted.
• The minimum deposit amount may vary depending on the payment method used.
• 399bet22 does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal Terms & Conditions:

• Withdrawals will only be processed to the same payment method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to 24 hours is completed within.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals will be put on hold if the bonus wagering requirements have not been met.
• For transactions suspected of money laundering, 399bet22 reserves the right to suspend withdrawals until the investigation is complete.

5Bonus & Promotion Terms

399bet22 regularly offers a range of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus comes with specific terms that must be followed.

General Bonus Terms:

• Wagering Requirement: A specified wagering requirement must be met before withdrawing bonus funds (typically 20x–40x the bonus amount).
• Validity period: Every bonus has a set expiry date — once it expires, the bonus will be automatically cancelled.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Maximum Bet Limit: A maximum bet limit applies when playing with bonus balance.
• It may not be possible to claim another bonus while an existing bonus is still active.
• Bonus abuse or fraudulent claims will result in bonus cancellation and account suspension.

6Betting Rules

Separate rules apply to Sports Betting and casino gaming on 399bet22. Once a bet is confirmed, it cannot be changed or cancelled.

• Once a bet is confirmed, it is considered final.
• If incorrect odds are displayed due to a technical error, 399bet22 reserves the right to void the affected bets.
• Bets linked to match-fixing or any form of cheating will be voided and the associated accounts permanently closed.
• 399bet22 is not liable for any losses resulting from internet connectivity issues during live betting.
• If a sports event is cancelled or postponed, bets will be settled in accordance with 399bet22's own rules.

7Prohibited Activities

The following activities are strictly prohibited on 399bet22. Violations may result in permanent account closure, balance forfeiture, and legal action:

• Creating multiple accounts or using someone else's account
• Misusing bonuses or claiming bonuses using false information
• Placing bets using automated bots or software
• Money laundering or transactions involving illegal funds
• Exploiting technical vulnerabilities in the platform for unfair advantage
• Harassing or intimidating other members
• Selling or transferring an account

8Responsible Gaming Policy

399bet22 believes gaming is entertainment — not an addiction. With that in mind, responsible gaming is a core part of our values.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Loss Limit: Set your own limit on how much you can lose within a given period.
• Session Limit: Set a time limit for how long you play in a single session.
• Self-Exclusion: You may request to temporarily or permanently close your account at any time.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

To learn more, visit our Responsible Gaming Page View.

9Account Closure & Suspension Policy

399bet22 may temporarily or permanently close your account under the following circumstances:

• Any violation of these Terms and Conditions
• Providing false information
• KYC Verification Failure
• Suspicious or unlawful transactions
• At your own request (self-exclusion)

You will typically be notified by email before your account is closed. However, in cases of serious violations, your account may be closed without prior notice.

You may also request to close your account at any time. Any remaining balance (excluding bonuses) will be returned after the account is closed.

10Limitation of Liability

399bet22 is not liable for the following:

• Losses from game or bet interruptions due to internet disconnection
• Software or hardware issues on your device
• Third-party hacking or unauthorized use of your account (where you have not followed our security guidelines)
• Temporary service disruptions caused by unexpected technical errors
• Errors caused by issues with a third-party game provider

However, if a loss occurs due to a technical error on 399bet22's end, the matter will be investigated and an appropriate resolution will be provided.

11Privacy & Data Protection

399bet22 takes the protection of your personal data seriously. We use SSL encryption and advanced security technology to keep your information safe.

• Your personal information is never sold to third parties.
• Your information is not shared except when required by law or requested by a regulatory authority.
• You may request to view or update your personal information at any time.

For more details, visit our Privacy Policy Read.

12Dispute Resolution Process

If you have a complaint, please contact our customer support team first. We typically resolve issues within 48 hours.

• Step 1: Submit a complaint via live chat or email.
• Step 2: Our team will investigate and get back to you within 48 hours.
• Step 3: If you are not satisfied with the resolution, the matter will be escalated to a higher authority.

Any legal disputes arising from these Terms & Conditions will be governed by the applicable international gaming laws.