Introduction: Welcome to 399bet22. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. By using the 399bet22 website or app, you agree to the terms of this policy.
1What Data We Collect
399bet22 collects certain necessary information to provide you with the best gaming experience and to keep your account secure. This information is collected directly from you or automatically from your device.
Directly Collected Information:
| Data Type |
Why It's Collected |
Mandatory |
| Name & Date of Birth |
Identity Verification & Age Confirmation |
Yes |
| Email & Mobile Number |
Account Communication & Security |
Yes |
| Address |
KYC Verification & Legal Requirements |
Yes |
| National ID / Passport |
Identity & Age Verification |
For Withdrawals |
| Payment Information |
Processing Deposits & Withdrawals |
Yes |
Automatically Collected Information:
- IP Address & Device Type
- Browser Type & Version
- Time spent on the site and pages visited
- Gaming Activity & Betting History
- Login Time & Location
2How Your Information Is Used
399bet22 uses your information only for specific, defined purposes. We never use your data for unnecessary purposes or in any way that could harm you.
Account Management
Your data is used to create, manage, and secure your account.
Payment Processing
Your information is required to process deposits and withdrawals.
Customer Support
Used to resolve your issues and maintain communication with you.
Service Improvement
Used for analytics to enhance your experience on the platform.
Fraud Prevention
To detect suspicious activity and keep your account protected.
Promotional Offers
To send you personalised bonuses and offers, with your consent.
3How Long Your Data Is Retained
399bet22 does not retain your data longer than necessary. However, certain information may need to be kept for an extended period to meet legal obligations or resolve disputes.
- Account Information: For the duration your account is active and up to 5 years after closure.
- Financial Transactions: Up to 7 years, as required by law.
- KYC Documents: Up to 5 years following verification.
- Gaming History: For the entire duration your account remains active.
- Cookies & Browsing Data: Expires at session end or after a maximum of 1 year.
Note: Once you submit an account closure request, we will begin the process of deleting your data within 30 days. However, certain information may be retained where required by law.
4Who Your Information Is Shared With
399bet22 never sells your data to third parties. However, limited data may be shared in the following cases:
- Payment Providers: For payment processing (Mobile Pay, Nagad, Rocket, etc.) — only the necessary information.
- Game Providers: Third-party game software providers — limited gameplay data only.
- Law Enforcement Agencies: When required by a court order or regulatory authority.
- Technology Service Providers: For server, security, and analytics services — under strict confidentiality agreements.
All our third-party partners are required to uphold the same privacy standards. Any data shared with them may not be used beyond the specified purpose.
5Cookies & Tracking Technologies
399bet22 uses cookies and similar technologies on its website and app to enhance your experience and keep the platform secure.
The types of cookies we use:
| Cookie Type |
Purpose |
| Essential Cookies |
Keeps your login session active and ensures security — cannot be disabled. |
| Functional Cookies |
Remembers your language preferences and game settings. |
| Analytics Cookies |
To identify the most-visited pages — helps improve the site. |
| Marketing Cookies |
To show you offers tailored to your preferences — used with your consent. |
You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.
6Your Rights Over Your Data
399bet22 believes your data belongs to you. The following rights are fully reserved for you:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you can request that your data be deleted.
- Right to Restrict Processing: You can request that we stop using your data for certain purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time to stop receiving marketing communications.
- Right to Lodge a Complaint: You can raise a complaint with us regarding any concerns about your data.
To exercise these rights support@399bet22.app— and we will respond within 30 days.
7Protection of Minors
399bet22 strictly ensures that no one under the age of 18 can access our platform. We do not knowingly collect data from minors.
- Age verification is mandatory at the point of registration.
- Proof of age documentation may be requested at any time if there is reason for doubt.
- If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
For Parents: If your child has created an account on 399bet22, please notify us immediately. We will take prompt action.
8Data Security Measures
399bet22 uses industry-leading technology and practices to protect your data. The key components of our security framework include:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Firewall & Intrusion Detection: Prevents unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Monitored by independent third-party experts.
- Staff Training: All staff are required to comply with data protection regulations.
- Data Backup: Regular backups are performed consistently.
Please note, however, that no method of transmission over the internet is completely secure. Keep your password strong and never share it with anyone.
9Third-Party Services & Links
The 399bet22 platform integrates certain third-party game and payment services. These services have their own privacy policies, which are beyond our control.
- Game Software Providers: Providers of slots, Live Casino, and Sports Betting games operate under their own data policies.
- Payment Gateway: Mobile Pay, Nagad, Rocket, and other payment methods are subject to their own respective privacy policies.
- Analytics Tools: Analytics services used for platform improvement access only limited data.
399bet22 is not responsible for how third parties use your data. We recommend reading their respective privacy policies before using their services.
10Privacy Policy Updates
399bet22 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or platform improvements.
- You will be notified in advance by email of any significant changes.
- The "Last Updated" date at the top of the page will always reflect the latest revision.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
- If you do not agree to the changes, you may request to close your account.
Please Note: Please review this page regularly to stay up to date with our latest policy. We are committed to full transparency in everything we do.
11Contact & Complaints
For any questions, concerns, or complaints regarding our privacy policy, please get in touch. Our data protection team is always ready to assist.
- Email: support@399bet22.app
- Response Time: Usually within 24–48 hours
- Live Chat: Directly from any page on the site
Request to Access or Delete Data: Send an email to support@399bet22.app with the subject line "Data Request". Once your identity has been verified, we will take action within 30 days.